Customer Support Representative - Covington

Job overview

The Customer Support Representative role is an onsite position based in Edgewood, KY. Compensation is not specified for this role, which supports the financial services team at Fidelity Investments. This role exists to provide exceptional customer service to clients, helping them feel confident and make informed financial decisions. The representative assists with 401(k) account needs, provides education, and resolves customer inquiries.

What you'll do

• Answer customer calls regarding 401(k) accounts, assist with withdrawals and loans, provide education and resources, and participate in team activities and career coaching.

What we're looking for

Skills & competencies

full-time

customer support

edgewood ky

fidelity investments

day shift

weekend required

no on-call

no travel

financial services

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefit programs, career coaching, training and development.

Why this role

Training cohort provided, career advancement opportunities, supportive team environment, no finance background required.

About the employer

Fidelity Investments is hiring for this role. Industry: Portfolio Management and Investment Advice. Sector: 52.