Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Cleveland, OH. Pay is $40,000–$60,000 per year. The role supports Collin Doyle's close-knit State Farm agency, which emphasizes customer relationships and community involvement. The representative responds to customer questions, assists with policy updates and claims, and maintains interaction records. By coordinating with agency colleagues and anticipating customer needs, the role helps deliver service that supports the agency's growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims follow-up

customer records

customer experience

cleveland oh

state farm agent

$40k–$60k/year

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Agency-paid licensing
• performance-based bonus
• paid time off
• training and development
• flexible schedule
• health insurance
• advancement opportunities.

Why this role

The agency describes a flexible, laid-back work environment and paid licensing; previous customer service experience is preferred.

About the employer

Collin Doyle - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.