Office Manager

Job overview

The Office Manager role is onsite in Hickory, NC; compensation is not specified. The position supports the operations of a restoration branch at Emergency Restoration Experts LLC. The role coordinates administrative work and documentation so restoration jobs progress efficiently and project and field teams have the support they need. It also helps maintain customer service, compliance, accurate project records, and branch productivity.

What you'll do

• Manage day-to-day office operations and administrative support
• manage accounts receivable processes, job files, vendor lists, and past-due account calls
• maintain project contracts, estimates, invoices, and insurance documentation
• assist with project budget reconciliation, cost reports, and expense tracking
• train and support administrative staff
• communicate with clients and internal stakeholders
• coordinate scheduling with operations staff
• maintain office procedures
• enter job details into job management software
• support compliance and customer satisfaction.

What we're looking for

Skills & competencies

office manager

office operations

restoration

administrative leadership

accounts receivable

project files

vendor management

job management software

hickory nc

emergency restoration experts llc

Work arrangement

• Weekend coverage required

Why this role

Restoration or construction industry experience is preferred. Microsoft Office proficiency is required; familiarity with job management systems such as Albi and Xactimate experience are preferred.

About the employer

EMERGENCY RESTORATION EXPERTS LLC is hiring for this role. Industry: Residential Remodelers. Sector: 23.