Director Knowledge Strategy Ops

Job overview

The Director Knowledge Strategy Ops is a remote position based in Schaumburg, IL, offering a salary range of $130,000 - $190,000 per year. This role supports Paylocity's mission to provide cloud-based HR and payroll software solutions by leading the transformation of knowledge management and client experience strategies. This position exists to drive the development of intelligent knowledge systems that enhance customer experience and internal team enablement. The role involves integrating AI technologies, establishing knowledge architecture, and collaborating across departments to optimize content delivery and reduce case volume.

What you'll do

• Develop and lead a comprehensive knowledge management strategy
• design and maintain scalable knowledge architecture
• integrate AI/ML technologies into knowledge workflows
• ensure knowledge systems support client onboarding and self-service
• define and monitor KPIs for knowledge usage and impact.

What we're looking for

Skills & competencies

remote

full-time

director

knowledge management

saas

ai

strategy

operations

schaumburg il

paylocity

$130k-$190k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, disability, 401(k) match, annual bonus, restricted stock units.

Why this role

Fully remote role with annual bonus and restricted stock unit grant eligibility.

About the employer

Paylocity is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.