US Contact Center Premier Specialist

Job overview

The US Contact Center Premier Specialist is an onsite role based in Buffalo, NY. Compensation is not specified, supporting the HSBC contact center. This role provides expert service support to Premier and Private Bank clients via chat channels. The specialist handles inquiries regarding account opening, digital navigation, lending, and payments, ensuring high customer satisfaction and adherence to banking regulations.

What you'll do

• Provide expert service support via chat
• resolve customer queries
• navigate digital tools
• identify risk or fraudulent activity
• handle multiple banking products
• achieve individual targets.

What we're looking for

Skills & competencies

full-time

day shift

buffalo ny

contact center

banking

customer service

finance

onsite

no on-call

hybrid worker

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive pay, benefits, and professional development.

Why this role

Strategic service channel for Premier and Private Bank clients.

About the employer

HSBC is hiring for this role. Industry: Commercial Banking. Sector: 52.