Guest Service Agent

Job overview

The Guest Service Agent role is an onsite, full-time position in Jackson, MS; compensation is not specified. The role supports the Rooms Department at The Westin Jackson, a downtown hotel serving business and leisure travelers. This position helps deliver guest service and support hotel profitability by greeting and registering guests, handling check-outs and payments, answering questions, resolving concerns, and relaying messages. The agent also promotes hotel services and facilities and helps guests navigate their stay.

What you'll do

• Greet and register guests
• process check-outs and payments
• answer questions about hotel services, rates, packages, and the local area
• promote hotel services and facilities
• respond to requests and resolve complaints
• receive and relay guest messages.

What we're looking for

Skills & competencies

guest service agent

hospitality

hotel front desk

guest registration

guest check-out

customer service

payments

upselling

guest relations

jackson ms

crescent hotels & resorts

full-time

day shift

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits and 401(k) matching for eligible associates
• hotel discounts
• free meals
• free parking.

Why this role

The posting lists health benefits for eligible associates and family members, 401(k) matching for eligible associates, property and Marriott hotel discounts, free meals, and free parking.

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.