Customer Success Manager, Florida

Job overview

The Customer Success Manager, Florida role is remote for candidates residing in Florida. Compensation is $88,000–$105,000 per year, with bonus potential. EverDriven supports students and communities through safe, reliable transportation in partnership with school districts. This role builds and manages school-district relationships to support customer satisfaction, retention, and growth. Through account strategy, client education, renewal and RFP management, and coordination with internal teams, the manager helps customers realize the value of EverDriven’s services.

What you'll do

• Manage customer relationships, account strategy, pricing, contract renewals, and RFPs
• build relationships with school district decision-makers
• identify retention and service risks and develop mitigation plans
• conduct client check-ins and business reviews
• educate customers on products and services
• identify upselling and cross-selling opportunities
• coordinate with internal teams
• share customer feedback and advocate for solutions and product enhancements. Requires up to 50% travel.

What we're looking for

Skills & competencies

customer success manager

florida

remote

everdriven

school districts

customer retention

account management

business development

upselling

cross-selling

contract renewals

rfps

up to 50% travel

$88k–$105k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• $0 copay virtual doctor visits
• company-paid life and disability insurance
• flexible time off
• paid holidays
• paid volunteer time
• FSA
• 401(k) with employer match
• employee assistance program
• employee discounts.

Why this role

Remote within Florida; up to 50% travel; bonus potential; supports student transportation for school districts.

About the employer

EverDriven is hiring for this role. Industry: School and Employee Bus Transportation. Sector: 48.