Customer Service Representative — Nights

Job overview

The Customer Service Representative — Nights role is listed in Las Cruces, NM. Compensation is $12.65–$14.51 per hour. MCI provides customer experience, business process outsourcing, and technology services for organizations across multiple industries. The representative handles customer interactions by phone, resolving service and basic technical issues, answering product and process questions, and identifying sales opportunities. Accurate documentation, appropriate escalation, and adherence to scripts and procedures support reliable customer service and first-call resolution.

What you'll do

• Handle inbound and outbound calls
• troubleshoot customer issues and seek first-call resolution
• research information in internal systems
• document and process customer claims and interactions
• follow scripts, policies, and procedures
• protect sensitive information
• escalate complex cases
• attend ongoing training and meet night-shift scheduling and attendance requirements.

What we're looking for

Skills & competencies

customer service representative

night shift

las cruces nm

mci careers

call center

inbound calls

outbound calls

technical support

customer sales

$12.65–$14.51/hr

full-time

high school diploma

Work arrangement

• Weekend coverage required

Why this role

Night-shift customer service role supporting customer service, technical support, and sales interactions; high school diploma or equivalent required; 20+ words-per-minute typing speed required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.