Customer Relations Representative — State Farm Agent Team Member

Job overview

The Customer Relations Representative role is onsite in Tulsa, OK, and pays $50,000–$85,000 per year, with salary plus commission or bonus noted in the posting. Daniel Parker - State Farm Agent serves individuals, families, and business owners throughout Oklahoma. The representative provides ongoing service to existing customers by addressing policy changes, billing, coverage, claims, and other insurance issues. The role supports customer retention through accurate account work, clear communication, research, and follow-through, while helping identify changing insurance needs and escalating situations when appropriate.

What you'll do

• Assist existing customers with policy changes, billing questions, coverage updates, and service needs
• help customers begin claims and understand next steps
• review accounts for changes affecting coverage
• explain policy information
• research and resolve service issues
• maintain accurate customer information and follow-up
• involve experienced team members when needed
• identify additional insurance needs
• support retention through responsive service
• manage priorities and meet service and production expectations.

What we're looking for

Skills & competencies

customer relations representative

insurance customer service

policy changes

billing questions

coverage reviews

claims support

customer retention

salary plus commission/bonus

$50,000–$85,000 per year

tulsa ok

state farm agent

401(k) match

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Group life, health, dental, and vision insurance
• 401(k) matching
• paid time off
• signing bonus
• training and development.

Why this role

Benefits include group life, health, dental, and vision insurance; 401(k) with matching; paid time off; signing bonus; and training and development. Insurance experience and a property and casualty license are preferred.

About the employer

Daniel Parker - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.