Director of Operations

Job overview

The Director of Operations role is onsite in Santa Fe, NM; the posting lists compensation of $65,000–$73,000 per hour. The work schedule varies and may include holidays, weekends, and alternate shifts. The role oversees hotel operations and departments to support guest service and hotel performance. The director supervises hotel departments and supports the General Manager with staffing, budgets, forecasts, and reports. The role helps maintain service standards, guest satisfaction, accounting and audit practices, and operational performance across the property.

What you'll do

• Interview, select, train, schedule, coach, and support associates
• oversee hotel departments and guest service
• assist with forecasts, reports, and budget development and monitoring
• address complaints and operational issues
• oversee property accounting and coordinate payroll with corporate accounting
• ensure internal audit standards
• coordinate with sales on occupancy and revenue strategies
• maintain front-office systems
• serve on the safety committee
• follow sustainability and workplace safety practices.

What we're looking for

Skills & competencies

director of operations

hotel operations

hospitality

department leadership

guest satisfaction

budget management

hotel accounting

santa fe nm

hhm hotels

variable schedule

weekend work

$65,000–$73,000/hour

Work arrangement

• Weekend coverage required

Why this role

Hotel operations leadership role with a variable schedule that may include holidays, weekends, and alternate shifts; associate or bachelor’s degree preferred.

About the employer

HHM Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.