Patient Communications Representative I — Call Center

Job overview

The Patient Communications Representative I — Call Center is an onsite, full-time role in Franklin, TN. Compensation is not specified. The position supports the patient experience and revenue-cycle scheduling for the organization’s physicians and clinic resources. As a welcoming point of contact, the representative helps patients access care by verifying information, answering and routing calls, scheduling appointments, and optimizing schedules. Accurate registration, insurance and referral checks, and confidentiality support reliable clinic operations and patient service.

What you'll do

• Verify patient and insurance information and referral status
• register patients accurately in the computer
• answer general questions under established guidelines
• triage and route incoming calls
• screen calls and provide non-medical visit-preparation instructions
• schedule appointments for physicians and clinic resources
• answer questions about insurance billing and financial policies
• maintain confidentiality of medical records under HIPAA
• optimize schedules and maintain the work area.

What we're looking for

Skills & competencies

patient communications representative

call center

patient scheduling

healthcare administration

patient experience

insurance verification

referral status

ehr

hipaa

franklin tn

sees management

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous PTO, holiday pay, health, dental and vision coverage, life insurance, short- and long-term disability, 401(k) with discretionary match, clinic uniform allowance, and professional development.

Why this role

High school diploma or equivalent required. Prior fast-paced medical-office and electronic health record experience is preferred.

About the employer

Sees Management LLC is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.