Service Manager – Power Systems

Job overview

The Service Manager – Power Systems role is onsite in Fargo, ND. Compensation is not specified. The position leads Butler Machinery’s Power Systems Service Department at an equipment provider that has served customers for more than 70 years. The manager oversees daily service operations, develops employees, and maintains customer service and workflow standards. The role also uses performance measures and process improvements to support departmental goals, safety, and business growth.

What you'll do

• Lead daily department operations
• manage service scheduling, job progress, warranty administration, and customer communication
• resolve service concerns
• hire, train, coach, and develop employees
• monitor KPIs and implement process improvements
• develop business plans, staffing strategies, and service growth initiatives
• review estimates, quotes, work orders, and documentation
• manage manufacturer goodwill claims and customer disputes
• promote safety standards.

What we're looking for

Skills & competencies

service manager

power systems

department leadership

customer service

team development

service operations

fargo nd

butler machinery

full-time

flexible hours

warranty administration

process improvement

safety

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement employer contribution, health and dental plan options, vision, life and disability coverage, maternity/paternity benefits, holidays, paid time off, 401(k), employee assistance program, and voluntary benefits.

Why this role

Leads service department personnel and reports on departmental performance and growth initiatives.

About the employer

Butler Machinery Company is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.