Team Lead / Human Resources Specialist

Job overview

The Team Lead / Human Resources Specialist works onsite in Alexandria, VA. Compensation is not specified. The role oversees the USPTO Customer Service Center, which supports the Compensation and Benefits Division within the Office of Human Resources. The lead manages and monitors the contractor team’s work, distributes assignments, and identifies process or performance gaps. The role also supports payroll, benefits, leave administration, and customer service center operations to help ensure accurate and timely service.

What you'll do

• Process benefits and payroll forms, time and attendance, leave audits, and benefits-related personnel action requests
• support payroll administration, retirement counseling, customer service center administration, and leave bank and leave transfer
• ensure contractor assignments are completed satisfactorily and on time
• oversee staff competency and address performance or conduct issues
• and prepare and analyze status reports, logs, and tracking methods.

What we're looking for

Skills & competencies

team lead

human resources specialist

rividium

alexandria va

uspto

customer service center

payroll administration

benefits

leave administration

team management

hr connect

public trust clearance

Work arrangement

• Weekend coverage required

Why this role

Requires ability to obtain Public Trust clearance; specified experience includes HR Connect, NFC pay systems, payroll and benefits processing, and call center or help desk oversight.

About the employer

RIVIDIUM is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.