Customer Service Department Manager - Bilingual

Job overview

The Customer Service Department Manager - Bilingual is an onsite role based in Dallas, TX, offering a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. The role exists to lead and develop high-performing teams by training team leads, managing daily department operations, and identifying process improvements. The manager ensures the delivery of exceptional customer service while resolving escalated issues to maintain the company's service standards.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

dallas tx

bilingual

management

customer service

onsite

uline

$85k-$100k

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, multiple bonus programs, paid time off, tuition assistance.

Why this role

Bilingual (English/Spanish) fluency required; 3+ years of management experience; comprehensive benefits starting day one.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.