Customer Quality Engineer

Job overview

The Customer Quality Engineer position is onsite in Jupiter, Florida. Compensation is not specified. The role serves as the primary focal point for customer-facing quality and improvement matters at Hanwha Power US. The engineer coordinates internal teams to resolve customer issues promptly and communicate outcomes. By managing feedback, surveys, complaints, and customer information processes, the role supports customer experience improvement and effective quality response.

What you'll do

• Develop customer experience metrics and measurement methods with global sites
• manage customer feedback and resolution timeliness
• coordinate customer event surveys
• interpret survey results and complaints and shepherd corrective actions
• work with sales, product quality, field service, service engineering, and engineering
• maintain customer portals
• coordinate customer information letters
• chair the Customer Management Board
• support customer visits as needed.

What we're looking for

Skills & competencies

customer quality engineer

customer experience

quality improvement

customer feedback

complaints

corrective actions

customer surveys

jupiter fl

hanwha power us

engineering

customer portals

as-needed travel

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree in business administration, engineering, or a relevant field; 3+ years in a customer-facing quality role. Travel may be required on an as-needed basis.

About the employer

HANWHA POWER US LLC is hiring for this role. Industry: Other Electric Power Generation. Sector: 22.