Service Agent I — Field Services, Harlingen

Job overview

The Service Agent I — Field Services role is onsite in Harlingen, TX. Compensation is not specified. The role supports DHL Express service center operations, helping ensure timely pickup and delivery handling of customer materials and shipments. The agent combines customer service with operational support, resolving shipment and billing issues while assisting with shipment processing and dispatch. The work also helps maintain compliance with safety, security, regulatory, and company policies.

What you'll do

• Provide customer service, sales, and operational support
• answer phones and greet visitors
• resolve billing problems
• research shipment tracking requests and misplaced shipments
• coordinate with Sales and Service to resolve customer problems
• assist with sorting, loading, unloading, shipment processing, documentation, manifesting, and bagging
• dispatch pickup and delivery information and arrange daily pickup schedules
• may process import/export documentation and assist with customs clearance in some markets.

What we're looking for

Skills & competencies

service agent i

field services

harlingen tx

dhl express

customer service

shipment tracking

pickup and delivery

shipment processing

dispatch

billing support

sida badge

import/export documentation

Work arrangement

• Weekend coverage required

Benefits & perks

• Bonus and incentive programs
• 401(k) with company match
• medical, dental, and vision
• well-being programs
• tuition reimbursement
• paid time off and paid leave
• employee discount
• employee assistance and work-life program
• training opportunities.

Why this role

High school degree or equivalent required. Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge. Physical requirements include lifting up to 70 pounds occasionally and 40 pounds frequently.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.