Service Center General Manager

Job overview

The Service Center General Manager role is onsite in Hanceville, AL; compensation is not specified. Veolia provides water, waste, and energy management services, including hazardous waste and pollution treatment. The general manager leads service center operations, team performance, budgets, and customer service. The role supports operational quality and efficiency through performance monitoring, workforce management, process improvement, and compliance.

What you'll do

• Lead and develop the service center team
• set and monitor KPIs
• manage budgets, costs, and resources
• improve processes and workflows
• oversee staffing and scheduling
• conduct performance reviews
• ensure compliance with policies, regulations, and quality standards
• analyze metrics and report to senior leadership
• address escalated customer concerns
• and recruit and onboard staff.

What we're looking for

Skills & competencies

veolia

service center general manager

hanceville al

operations management

team leadership

kpi tracking

budget management

cost control

process improvement

workforce scheduling

customer service

paid time off

health insurance

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health, dental, vision and life insurance, tuition reimbursement, paid volunteering, and employer-sponsored 401(k) participation no later than January 1, 2027.

About the employer

Veolia is hiring for this role. Industry: All Other Miscellaneous Waste Management Services. Sector: 56.