Call Center Representative

Job overview

The Call Center Representative role is onsite at the Fort Leavenworth location in Beverly, KS. Compensation is not specified. Frontier Community Credit Union describes its work as “People Helping People.”

What you'll do

• Provide service to members primarily by phone, email, and chat. Receive and resolve financial requests, including account transfers and record maintenance
• answer inquiries
• research and resolve escalated cases
• follow compliance policies
• and prepare required reports.

What we're looking for

Skills & competencies

call center representative

member service

credit union

phone support

email support

chat support

account transfers

financial requests

beverly ks

frontier community credit union

monday–friday

alternating saturdays

spanish a plus

Work arrangement

• Weekend coverage required

Why this role

The schedule is Monday–Friday, 8:45 a.m.–5:15 p.m., with alternating Saturdays from 8:45 a.m.–12:15 p.m. Spanish bilingual ability is a plus and may qualify for a pay differential after certification.

About the employer

Frontier Community Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.