Customer Service Representative — Waste Services

Job overview

The Customer Service Representative — Waste Services role is office-based in Huntsville, TX; compensation is not specified. Ecowaste Solutions helps residential and commercial customers keep their communities clean. The representative handles customer inquiries and service issues, aiming for accurate, timely resolutions. The role supports company operations by maintaining customer records, documenting interactions, and coordinating service changes and account concerns.

What you'll do

• Respond to residential and commercial customer calls and emails
• handle service changes, contract compliance, billing questions, cancellations, price increases, and equipment issues
• create and maintain customer profiles and route information
• validate customer data
• log interactions and resolutions
• review performance metrics and develop action plans with a manager.

What we're looking for

Skills & competencies

customer service representative

waste services

residential customers

commercial customers

call and email support

billing questions

service changes

customer database

huntsville tx

ecowaste solutions

7:50 a.m.–5:00 p.m.

additional hours sometimes

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay
• health plans including an HSA option
• dental and vision
• company-paid basic life insurance
• retirement match up to 5%
• paid time off
• LifeMart discounts
• competitive base salary and possible incentive pay.

Why this role

Preferred hours are 7:50 a.m.–5:00 p.m., with additional hours needed at times; bilingual ability and data-entry experience are pluses.

About the employer

Ecowaste Solutions is hiring for this role. Industry: Other Waste Collection. Sector: 56.