Billing Specialist, Client Financial Guide

Job overview

The Billing Specialist, Client Financial Guide is a fully remote position serving clients across Maryland. The posting states compensation of $50,000–$65,000 per year. Divorce With A Plan is a Maryland family law firm focused on helping clients navigate divorce and child custody matters with clarity, compassion, and confidence. This role helps clients understand legal bills, retainers, trust balances, and upcoming case costs while coordinating proactively with attorneys. By explaining financial obligations in the context of each client’s case, the specialist supports informed client decisions, timely account funding, and a clear, documented billing process.

What you'll do

• Deliver billing tutorials and introductory calls for new clients
• monitor trust balances across active matters
• call clients before sending replenishment requests
• flag low trust balances to attorneys
• conduct and document outbound accounts-receivable calls
• explain balances in the context of case progress
• send payment links after commitments
• log and escalate billing complaints
• check attorney calendars for upcoming case events
• document billing instructions, credits, write-offs, and holds.

What we're looking for

Skills & competencies

billing specialist

client financial guide

remote

maryland clients

divorce with a plan

family law

client advocacy

billing

accounts receivable

trust accounting

clio

client communication

Work arrangement

• Weekend coverage required

Benefits & perks

• Fully remote work
• flexible scheduling is not stated, but the posting describes structured daily call blocks, training on Maryland billing conduct rules, and systems including scripts, checklists, escalation protocols, and technology.

Why this role

The posting emphasizes client education and advocacy alongside billing and collections, rather than back-office invoice processing.

About the employer

Divorce with a Plan is hiring for this role. Industry: Offices of Lawyers. Sector: 54.