Dispatcher/Scheduler – Field Service Operations

Job overview

The Dispatcher/Scheduler – Field Service Operations role is onsite in New York, NY. Pay is $24–$30 per hour. Done Right Hood & Fire Safety provides commercial kitchen exhaust and fire safety services across New York City, Long Island, and Westchester. The scheduling coordinator manages daily field operations by scheduling service appointments, assigning technicians, and organizing routes. The role communicates with customers, tracks job completion and technician productivity, resolves scheduling conflicts, updates service quotes, and works with operations to prioritize requests and maintain service standards.

What you'll do

• Schedule service appointments, assign field technicians, and organize efficient routes
• communicate appointment updates to customers
• track technician productivity and job completion
• prioritize service requests with operations
• address conflicts and customer concerns
• update service quotes and account information
• submit deficiency quotes identified during service visits.

What we're looking for

Skills & competencies

dispatcher/scheduler

field service operations

new york ny

done right hood & fire safety

$24–$30/hour

monday–friday

technician scheduling

route coordination

customer communication

service quotes

five boroughs

fire safety services

Work arrangement

• Weekend coverage required

Benefits & perks

• Commuter assistance
• dental, health, and vision insurance
• paid time off.

Why this role

Consistent Monday–Friday schedule; requires three or more years of dispatching or scheduling experience and knowledge of New York City’s five boroughs.

About the employer

Done Right Hood & Fire Safety is hiring for this role. Industry: Other Services to Buildings and Dwellings. Sector: 56.