Healthcare Customer Service Specialist

Job overview

The Healthcare Customer Service Specialist role is onsite in San Antonio, TX, with compensation starting at $17 per hour plus quarterly bonus eligibility. Patient Accounting Service Center supports healthcare organizations with revenue cycle services and patient-centered operations. The role handles patient and client questions about billing, payments, claims, benefits, and coverage, helping resolve concerns accurately while maintaining confidentiality and supporting effective call coverage.

What you'll do

• Handle high-volume inbound and outbound calls about billing, payments, medical claims, and coverage
• research accounts and resolve or escalate concerns
• explain billing and insurance information
• schedule work for call coverage
• collaborate with colleagues and leadership
• follow HIPAA and confidentiality requirements
• contribute to department improvement efforts.

What we're looking for

Skills & competencies

healthcare customer service

san antonio tx

patient billing

medical claims

insurance benefits

inbound calls

outbound calls

hipaa

account research

full-time

$17+/hr

patient accounting service center

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• company-paid basic life and AD&D
• short- and long-term disability
• 401(k) with company match
• PTO
• flexible benefit options.

Why this role

Quarterly bonus eligibility; medical, dental, and vision plans; company-paid basic life and AD&D; disability coverage; 401(k) with company match; PTO accrual from the first day of employment.

About the employer

Patient Accounting Service Center, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.