Customer Success Digital Transformation Leader

Job overview

The Customer Success Digital Transformation Leader role is listed in United, WV, and the work arrangement is not specified. Compensation is not specified. The role supports growth of the Customer Success service line across client accounts. The leader shapes Customer Success opportunities and solutions, manages key account relationships, and helps expand service-line revenue and footprint. The role connects strategy, experience design, digital channels, process automation, marketing and commerce, and emerging digital technologies to client pursuits.

What you'll do

• Partner with teams to grow accounts and position Customer Success services
• conceptualize solutions and estimates with Customer Success and Center of Excellence teams
• develop and execute service-line growth strategy
• track account revenue, margin, and CSDT scores
• lead pursuits and shape deals
• manage key account relationships
• promote Customer Success services internally and at industry events.

What we're looking for

Skills & competencies

customer success digital transformation leader

forhyre

customer success strategy

digital transformation

consulting services

account growth

solutioning

deal pursuits

client relationships

digital channels

process automation

Work arrangement

• Weekend coverage required

Why this role

Requires 8–10 years in business and technology consulting, with substantial Customer Success advisory and technology-services experience and ownership of revenue targets.

About the employer

Forhyre is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.