Bilingual Smart Desk Agent — English/Spanish

Job overview

The Bilingual Smart Desk Agent role is onsite in Providence, UT, with compensation not specified. Smartaira provides internet and entertainment solutions for property owners and managers, aiming to simplify customer experiences and increase property value. The agent handles customer inquiries across sales, billing, and technical support from initial contact through resolution. By troubleshooting connectivity issues, processing account requests, and documenting interactions across communication channels, the agent supports customer satisfaction and operational service quality.

What you'll do

• Serve as the primary customer contact for sales, billing, and troubleshooting inquiries
• investigate and resolve concerns with a focus on first-contact resolution
• troubleshoot Wi-Fi, Ethernet, and DOCSIS issues
• process billing inquiries, payments, adjustments, and service changes
• recommend products and service options
• manage phone, chat, email, and text communications
• document interactions and resolutions
• coordinate escalations with internal departments
• maintain product and policy knowledge
• support teammates with questions and escalations.

What we're looking for

Skills & competencies

bilingual smart desk agent

english and spanish

customer service

call center

technical support

internet service

wi-fi

billing support

providence ut

smartaira

phone chat email text

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• paid time off and holidays
• medical, dental, and vision insurance
• life, AD&D, disability, and medical flexible spending account.

Why this role

English and Spanish fluency, written and verbal, is required; weekend availability is required. Call-center or customer-service experience is preferred.

About the employer

Smartaira is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.