Bilingual Customer Support Specialist

Job overview

The Bilingual Customer Support Specialist role is onsite in McAllen, TX; compensation is $16–$18.50 per hour. The position supports AnswerOne’s inbound call center serving healthcare practices, residential communities, corporate agencies, and other clients. The specialist handles high-volume inbound calls, captures and routes messages, and communicates in English and Spanish. Accurate, timely message handling helps clients respond to callers and maintain service continuity.

What you'll do

• Handle high-volume inbound calls
• capture and route messages
• communicate and relay information in English and Spanish
• maintain clear written communication and accurate records
• use call-processing systems and tools.

What we're looking for

Skills & competencies

bilingual customer support

english and spanish

inbound calls

message routing

overnight shift

40 hours per week

weekend day required

mcallen tx

answerone

$16-$18.50/hr

no sales calls

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee stock ownership plan, medical, dental, and vision coverage, 401(k) with company match, life insurance, paid vacation, and legal assistance resources.

Why this role

Full-time overnight schedule, 40 hours per week, requiring one weekend day and holidays. English-Spanish fluency and typing speed of at least 35 WPM are required; no sales or telemarketing is involved.

About the employer

AnswerOne is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.