Logistics Customer Service Representative

Job overview

The Logistics Customer Service Representative role is onsite in Bridgeton, MO. Compensation is not specified. The role supports Hogan, a transportation company serving customers across North America. The representative serves as a primary customer contact, coordinating freight with regional capacity to support efficient operations, revenue, and on-time pickup and delivery. The role also helps resolve service issues and keeps customers and fleet teams informed as loads progress.

What you'll do

• Maintain customer contact information
• enter load details for fleet managers and drivers
• solicit freight to balance capacity and demand
• schedule and reschedule loads
• consider driver and equipment safety, efficiency, deadhead, customer service, driver home-time, and maintenance routing
• resolve customer service issues
• monitor pickup and delivery progress and make operational adjustments
• communicate with fleet management and the customer service manager
• monitor trailer pools.

What we're looking for

Skills & competencies

logistics

customer service

freight coordination

load scheduling

transportation

fleet communication

on-time delivery

bridgeton mo

hogan

microsoft excel

Work arrangement

• Weekend coverage required

Why this role

High school diploma or GED required; associate degree preferred. Microsoft Word and Excel proficiency required; AS400, EDI, and freight website experience preferred.

About the employer

Hogan is hiring for this role. Industry: General Freight Trucking, Long-Distance, Truckload. Sector: 48.