Customer Service Representative - Utility Call Center

Job overview

The Customer Service Representative - Utility Call Center role is onsite in Hummelstown, PA, with full-time daytime hours. The posting gives a pay range of $22–$24 per hour and describes a temp-to-hire opportunity. Abel Personnel is recruiting for a utility services call center serving the greater Harrisburg area. The representative helps customers understand utility accounts, resolve billing and payment concerns, and coordinate service requests. Accurate research, documentation, payment processing, and follow-through support reliable customer service and account maintenance.

What you'll do

• Answer inbound calls about utility billing, payments, collections, accounts, and service requests
• research concerns and explain charges
• document account notes and update customer information
• create service orders
• process payments and billing adjustments
• use Google Workspace and collaborate with internal teams.

What we're looking for

Skills & competencies

customer service representative

utility call center

inbound calls

billing and payments

account maintenance

hummelstown pa

abel personnel

$22–$24 per hour

full-time

daytime hours

temp-to-hire

google workspace

Work arrangement

• Weekend coverage required

Why this role

Requires at least two continuous years of high-volume call center employment with the same employer; Google Workspace proficiency and experience navigating multiple applications are required.

About the employer

Abel Personnel, Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.