Patient Liaison

Job overview

The Patient Liaison role is onsite in Orlando, FL, with compensation not specified. SiteRx works to expand access to clinical research as a source of hope for people facing incurable diseases. This role supports patient engagement and care coordination by helping patients understand clinical research opportunities and responding to their interest in trials. It contributes to the team’s goal of connecting patients with research through attentive communication, accurate information handling, and coordination with colleagues.

What you'll do

• Handle 50+ inbound and outbound calls daily with patients and caregivers
• provide education and engagement about clinical trial participation
• accurately collect and enter patient information into databases during calls
• provide individualized, courteous, efficient service
• support team and cross-functional colleagues
• attend and contribute to SiteRx meetings
• maintain confidentiality in accordance with HIPAA guidelines.

What we're looking for

Skills & competencies

patient liaison

siterx

orlando fl

onsite

clinical research

patient engagement

care coordination

clinical trials

patient education

call center

hipaa confidentiality

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• paid time off
• 401(k).

Why this role

Bachelor’s degree, associate’s degree, or equivalent required; 2+ years of call center/contact center management experience required. Spanish/English bilingual ability is a plus.

About the employer

SiteRx is hiring for this role. Industry: Research and Development in Biotechnology (except Nanobiotechnology). Sector: 54.