IT Support Technician (Tier 1/Tier 2) — Baltimore Area

Job overview

The IT Support Technician (Tier 1/Tier 2) role is hybrid in the Baltimore region, with one remote day per week and occasional onsite support at client locations. Compensation is not specified. Baltimore Consulting provides IT, cybersecurity, cloud, and consulting services to organizations throughout the region. As part of the Service Desk team, the technician responds to client requests, troubleshoots technology issues, and supports onboarding, rollouts, and infrastructure projects. The role maintains ownership of client communications, documents resolutions, and contributes to reliable service across a diverse client base.

What you'll do

• Respond to client requests by phone, email, and ticketing systems
• troubleshoot hardware, software, networking, and cloud issues
• provide remote and occasional onsite support
• escalate complex issues while maintaining client communication
• participate in a shared rotating after-hours on-call schedule roughly one week every eight to ten weeks
• assist with onboarding, rollouts, and infrastructure projects
• document issues, resolutions, and procedures
• maintain client relationships.

What we're looking for

Skills & competencies

full-time

hunt valley md

baltimore consulting

it support technician

tier 1

tier 2

service desk

microsoft 365

azure

cybersecurity

hybrid

rotating on-call

client support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• IRA plan with company matching
• paid time off
• professional development assistance
• certification and training support
• mileage reimbursement for client travel
• flexible hybrid work environment.

Why this role

The posting describes a shared rotating after-hours on-call schedule and a hybrid arrangement with one remote day per week.

About the employer

Baltimore Consulting is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.