Automotive Service Writer

Job overview

The Automotive Service Writer role is onsite in North Olmsted, OH; compensation is described as competitive and based on experience, with no numeric amount specified. The position supports the service department at Serpentini CDJR, a family-owned dealership focused on automotive service and customer satisfaction. The service writer coordinates customer needs, repair estimates, appointments, and communication between customers and technicians. The role supports accurate service documentation and a positive customer experience throughout the repair process.

What you'll do

• Greet customers and document automotive service needs
• explain diagnoses and recommend services based on manufacturer guidelines
• provide repair cost and timeline estimates
• schedule appointments and coordinate service bay assignments
• communicate with technicians and customers
• address inquiries and concerns
• maintain service orders and invoices according to store processes.

What we're looking for

Skills & competencies

automotive service writer

service department

customer service

repair estimates

service scheduling

automotive repairs

service orders

north olmsted oh

serpentini automotive group

career growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• paid vacation, holidays, and personal time off
• career growth and development opportunities.

Why this role

Requires at least two years of automotive service-writer experience and familiarity with service procedures, manufacturer KPI scoring requirements, and automotive terminology.

About the employer

Serpentini Automotive Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.