Business Development Center (BDC) Manager — Landmark Dodge Chrysler Jeep Ram

Job overview

The Business Development Center (BDC) Manager role is onsite in Morrow, GA; compensation is not specified. The manager joins Landmark Automotive Group and supports the dealership’s business development efforts. The manager leads the BDC team and improves lead conversion, appointment setting, customer follow-up, and customer experience. The role uses performance data, CRM processes, coaching, and coordination with dealership leaders and sales and service teams to support department goals.

What you'll do

• Oversee the BDC team and department goals
• develop strategies for lead conversion and appointment setting
• coordinate with general managers and sales and service teams
• analyze KPIs and adjust strategies
• supervise inbound and outbound lead handling
• improve response times and customer experience
• oversee CRM use and reporting
• hire, train, and mentor representatives
• conduct coaching and performance reviews
• refine scripts and workflows
• evaluate lead-management technologies
• prepare performance reports and recommendations
• present updates to management and dealership stakeholders.

What we're looking for

Skills & competencies

bdc manager

morrow ga

landmark dodge chrysler jeep ram

automotive dealership

lead conversion

appointment setting

crm

team leadership

customer engagement

sales and service coordination

performance reporting

Work arrangement

• Weekend coverage required

About the employer

Landmark Dodge Chrysler Jeep Ram is hiring for this role. Industry: New Car Dealers. Sector: 44.