Bilingual Customer Service Representative

Job overview

The Bilingual Customer Service Representative role is onsite in Savannah, GA, with pay of $14.45–$17.45 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact center operations. The representative handles customer contacts for commercial clients and public sector programs, resolving inquiries and basic technical issues while documenting interactions. The role supports customer service, help desk, and back-office operations through accurate information, issue escalation, and adherence to program procedures.

What you'll do

• Handle inbound and outbound calls professionally
• resolve customer issues using first-call resolution strategies
• research inquiries and coordinate with internal departments
• document customer interactions and claims in CRM systems
• use knowledge bases and training to answer questions
• follow scripts, policies, and confidentiality protocols
• escalate complex issues
• attend training and team meetings
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

bilingual customer service

savannah ga

mci careers

inbound calls

outbound calls

help desk

back-office operations

crm documentation

first-call resolution

microsoft office

$14.45–$17.45/hr

Work arrangement

• Weekend coverage required

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.