System Patient Experience Manager

Job overview

The System Patient Experience Manager role is onsite in Shreveport, LA. Compensation is $80,000–$85,000 per year, with eligibility for an annual bonus. The role supports patient experience and environmental services at a local hospital system. Crothall Healthcare provides support services exclusively to the healthcare industry. The manager coordinates patient-experience activities with hospital and operations leadership, using surveys, action plans, committee participation, and regulatory follow-up to support safe, positive patient experiences and client objectives. The role also shares updates and recognizes staff across the patient-experience team.

What you'll do

• Interact with patients, caregivers, support-services leaders, and executive leadership about environmental services performance
• administer client and customer surveys and respond promptly
• help develop patient-satisfaction action plans
• support client objectives and account retention
• contribute to hospital committees
• ensure compliance with regulatory agencies and follow up on patient-satisfaction initiatives
• participate in monthly calls and department learning sessions
• recognize employees when programs succeed.

What we're looking for

Skills & competencies

system patient experience manager

shreveport la

crothall healthcare

onsite

$80k–$85k/year

annual bonus eligible

patient satisfaction

hospital environmental services

customer surveys

hcahps

cms and jcaho

healthcare support services

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, and disability insurance
• retirement plan
• flexible time off
• holiday time off
• wellness programs
• commuter benefits
• flexible spending accounts
• paid parental leave
• personal leave
• and other listed programs.

Why this role

Requires a high school diploma/GED or comparable combination of education and experience; a four-year degree is preferred. At least three years of customer-service operations experience and coaching and on-the-job training skills are required.

About the employer

Crothall Healthcare is hiring for this role. Industry: Home Health Care Services. Sector: 62.