Bilingual Customer Retention Specialist

Job overview

The Bilingual Customer Retention Specialist works onsite in Louisville, KY. The stated salary range is $40,000–$48,000 per year. The Mary Henry State Farm Agency focuses this role on service and support for existing customers. The specialist helps customers manage insurance accounts and maintain confidence in their coverage by answering questions, processing updates, following up on service needs, and supporting retention. The role also identifies potential coverage gaps and makes appropriate recommendations when needed.

What you'll do

• Assist customers in English and Spanish with policy questions, billing concerns, renewals, and coverage updates
• provide timely service
• process policy changes, endorsements, and account updates
• follow up on service needs and documentation
• resolve concerns and support retention
• conduct account reviews
• identify potential coverage gaps and make appropriate recommendations
• document interactions
• coordinate with teammates
• build customer relationships.

What we're looking for

Skills & competencies

customer retention specialist

bilingual english-spanish

full-time

louisville ky

mary henry state farm agency

insurance customer service

account management

policy renewals

coverage updates

property & casualty license

life & health license

$40k–$48k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, 401(k), performance-based bonus, advancement opportunities, and training and development.

Why this role

English and Spanish fluency is required. Kentucky Property & Casualty license is required before the first day; Life & Health license is required within 45 days of starting.

About the employer

Mary Henry - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.