Business Process Support Consultant

Job overview

Business Process Support Consultant - Alpharetta, GA is a hybrid position requiring three days per week in the office. The salary range is $96,000.00 - $112,000.00 per year. Avanos Medical is a medical device company focused on delivering clinically superior breakthrough solutions. This role is responsible for the overall quality of the Global Customer Service Processes and adoption within the teams, identifying and improving business processes as well as providing user support and training to the Global Customer Service teams.

What you'll do

• Provide functional and technical expertise for the Order Management systems and other related projects/initiatives, ensuring that capabilities, limitations, and risks are effectively communicated to the teams
• Coordinate with IT on system enhancements and testing for SAP and other order management systems
• Identify and lead continuous improvement efforts and implement process changes that create resource capacity or cost savings by collaborating with cross-functional teams across the supply chain including Customer Care, Distribution, Planning, Sales, and Marketing Management of Global Customer Service continuous education program defining training requirements for Customer Service roles and ensuring compliance.
• Drive compliance to best practices and standard business processes in Customer Service including the development, communication, training and ongoing updates of policies and procedures.
• Analyze data and reports to identify improvement opportunities, noncompliance issues or further training or development needs.

What we're looking for

Education

Bachelor’s Degree or equivalent business experience required

Experience

5+ years of experience in Customer Service, Distribution, Logistics, or related field

Skills & competencies

sales

business process support consultant

alpharetta

ga

united states

avanos medical

hybrid

full-time

order management

sap

sfdc

customer service

About the employer

Avanos Medical is hiring for this role. Industry: Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables. Sector: 33.