Luxury Service Manager

Job overview

The Luxury Service Manager works onsite in Springfield, MO. Compensation is not specified. The manager leads the service departments supporting Reliable Lexus BMW of Springfield and Audi Springfield. The role exists to deliver a high-quality luxury customer experience while building an accountable, productive, and profitable service operation. By setting expectations, coaching service advisors and technicians, and monitoring customer satisfaction and retention, the manager supports department performance and customer relationships.

What you'll do

• Lead and develop service advisors and technicians
• set performance expectations and coach employees
• oversee customer communication and concern resolution
• ensure clear repair-process updates and vehicle delivery follow-up
• drive accountability, productivity, customer satisfaction, retention, and department profitability
• follow corporate, manufacturer, and dealership policies.

What we're looking for

Skills & competencies

luxury service manager

automotive dealership

service department

customer experience

service advisors

technicians

customer retention

department productivity

department profitability

reliable superstore

springfield mo

Work arrangement

• Weekend coverage required

Why this role

Previous dealership Service Manager experience is required. The posting emphasizes luxury automotive customer experience and leadership of service advisors and technicians.

About the employer

Reliable Superstore is hiring for this role. Industry: New Car Dealers. Sector: 44.