Bilingual Customer Service Representative, State Farm Agent Team Member

Job overview

The Bilingual Customer Service Representative is an onsite, full-time role in Silver Spring, MD, with stated annual compensation of $45,000–$65,000. The role supports Christian Durand’s State Farm agency in serving customers in English and Spanish. The representative handles policy servicing and customer questions while identifying relevant opportunities to recommend additional insurance and financial products. Accurate account work, follow-up, and policy reviews support customer relationships and the agency’s goals.

What you'll do

• Build customer relationships
• assist with policy changes, billing questions, claims support, and account servicing
• conduct policy reviews
• explain State Farm insurance and financial service products
• identify cross-selling opportunities based on customer needs
• follow up on quotes, renewals, and requests
• maintain accurate account records and comply with agency guidelines and insurance regulations.

What we're looking for

Skills & competencies

customer service

bilingual english-spanish

insurance

policy servicing

claims support

account management

cross-selling

silver spring md

christian durand state farm

$45k–$65k/year

full-time

health insurance

paid time off

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, training and development, 401(k), advancement opportunity, and performance-based bonus.

Why this role

Requires fluency in spoken and written English and Spanish; insurance licensing is preferred or may be obtained after hire.

About the employer

Christian Durand - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.