Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Chicago, IL, at the Chicago Marriott O’Hare. Pay is $20–$21 per hour. The hotel seeks an agent to support guest service goals and front-office operations. The agent manages guest arrivals and departures, payments, room information, and requests while coordinating with other departments. Accurate records, clear shift handoffs, and attentive follow-up contribute to guest satisfaction and hotel operations.

What you'll do

• Process guest check-ins and check-outs
• secure and adjust payments
• provide room, hotel, and local information
• run daily reports and communicate shift handoffs
• complete cashier and closing reports
• record wake-up calls
• communicate emergencies and lost items
• maintain guest accounts and room blocks
• document and follow up on guest requests and complaints
• protect guest confidentiality.

What we're looking for

Skills & competencies

front desk agent

full-time

chicago il

marriott chicago o'hare

hotel front office

guest check-in

guest check-out

guest service

cashiering

room reservations

$20-$21/hr

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental insurance, company-paid life insurance, short- and long-term disability, vision, critical illness and accident coverage, 401(k) match, paid time off, free hotel rooms, and hotel discounts.

Why this role

At least one year of hotel front-office experience is required; Marriott Hotels experience is preferred. Availability for days, evenings, weekends, and holidays is required.

About the employer

Marriott Chicago O'Hare is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.