Front Desk Agent – Hilton Experience

Job overview

The Front Desk Agent role is onsite in Dallas, TX. Compensation is not specified. The agent is the first point of contact for hotel guests and supports Hilton guest-service standards. The role provides a welcoming check-in and check-out experience while coordinating room readiness and responding to guest needs. It also maintains reservation and guest records and supports front-office operations.

What you'll do

• Greet and welcome guests
• perform check-in and check-out using the Hilton PEP system
• manage room assignments, key cards, and payment transactions
• respond to guest inquiries, requests, and complaints
• coordinate with housekeeping and maintenance
• maintain reservation, room availability, and guest records
• handle calls, emails, and messages
• uphold Hilton brand standards
• help resolve billing or reservation discrepancies
• support other front-office functions as needed.

What we're looking for

Skills & competencies

front desk agent

dallas tx

texas hotel management

hilton experience required

hilton pep

guest services

check-in

check-out

room assignments

reservations

flexible schedule

weekends and holidays

Work arrangement

• Weekend coverage required

Why this role

Previous Hilton property experience and proficiency with the Hilton PEP system are required.

About the employer

Texas Hotel Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.