Senior Service Coordinator — HVAC Dispatch

Job overview

The Senior Service Coordinator — HVAC Dispatch role is an onsite, full-time position in Garland, TX. Compensation is not specified. The role is part of NTD Mechanical’s Mechanical Services Division, which provides HVAC service, repair, and maintenance for commercial and industrial clients. The coordinator supports efficient service operations by organizing incoming requests and work orders, dispatching technicians, maintaining job records, and communicating updates to customers and field staff. The role also assists service leadership with reporting, planning, and workflow improvements.

What you'll do

• Coordinate, schedule, and prioritize service calls and work orders
• dispatch technicians and monitor daily schedules
• communicate job updates and changes to field technicians
• handle customer calls, emails, and inquiries
• maintain documentation, reports, and digital job files
• assist with invoicing and required documentation
• support service leadership with reports, planning, and workflow improvements.

What we're looking for

Skills & competencies

senior service coordinator

hvac dispatch

service coordination

technician scheduling

dispatch

customer service

work orders

garland tx

ntd mechanical

mechanical services

full-time

medical insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid life insurance
• 401(k) with discretionary company match
• paid time off
• six paid holidays
• company-provided laptop and, if required, iPad
• professional development opportunities.

Why this role

The posting lists medical, dental, and vision insurance; company-paid life insurance; 401(k) with discretionary company match; paid time off; six paid holidays; a company-provided laptop and, if required, iPad; and professional development opportunities.

About the employer

NTD Mechanical is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.