Veterinary Receptionist and Care Coordinator

Job overview

The Veterinary Receptionist and Care Coordinator role is onsite in O’Fallon, MO, with compensation not specified. The position supports Gentle Doctor Animal Hospital, which provides veterinary services to the O’Fallon community and describes its approach as Fear Free and low-stress care. The coordinator supports hospital operations through customer service, appointment scheduling, lobby flow, and administrative tasks. The role helps clients navigate visits and supports accurate records, billing, and end-of-day financial transactions.

What you'll do

• Provide in-person and phone customer service
• manage lobby flow and concerns
• schedule appointments
• assist with basic medical emergencies for pets and owners
• support medication pickups and inquiries
• enter data in practice management software
• assist with billing, accounts, retail sales, weighing pets, faxes, records, cash drawer reconciliation, and end-of-day duties.

What we're looking for

Skills & competencies

veterinary receptionist

care coordinator

o’fallon mo

petvet care centers

gentle doctor animal hospital

veterinary client care

appointment scheduling

practice management software

fear free care

low-stress care

rotating saturdays

medical benefits

pet discounts

career development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid parental leave
• 401(k) with discretionary contribution
• team member pet discounts
• Calm app access and 24/7 employee assistance
• continuing education stipends and career development resources
• hardship relief fund.

Why this role

The hospital describes a four-doctor practice, separate canine and feline sections, and a commitment to continuing education for its doctors.

About the employer

PetVet Care Centers is hiring for this role. Industry: Veterinary Services. Sector: 54.