Operations Manager
Employment type
Full-time
Work setting
On-site
Location
Wichita, KS
Schedule
Day shift
Posted
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Job overview
The Operations Manager role is onsite in Wichita, KS, and compensation is not specified. The position is with MCI, a technology-enabled business services company providing customer experience, business process outsourcing, and cloud technology solutions. The role leads on-site operational delivery and client partnership, aligning workforce execution with service goals. It oversees account performance, develops functional leaders, coordinates support teams, and drives service quality and process improvement.
What you'll do
- Oversee daily account operations and communicate with client contacts
- drive service-level, KPI, and quality results
- lead and develop functional leaders
- manage client updates, reporting, and escalations
- coordinate Quality, Training, Workforce, and Talent Acquisition
- improve processes and customer experience
- maintain policy, security, and regulatory compliance.
What we're looking for
- Skills & competencies
- operations managerwichita ksmci careersonsitecontact center operationsbusiness process outsourcingclient partnershipkpi performanceservice-level agreementsworkforce executionprocess improvement
- Work arrangement
- Weekend coverage required
Why this role
Senior on-site leadership role with cross-functional contact center/BPO oversight and client partnership responsibilities.
About the employer
MCI Careers is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Process, Physical Distribution, and Logistics Consulting Services
- Occupation code
- 11-1021.00
You'll be redirected to the employer's application page.
Listing ID: b696b499-0342-4ab8-87e3-b0f2b36a442e