IT Service Desk Specialist II

Job overview

The IT Service Desk Specialist II role is onsite in Charlotte, NC. Compensation is not specified. The position supports Renuity’s Service Desk, assisting users across the company’s divisions and locations; Renuity is a home improvement services business. The role exists to diagnose and resolve end-user technology issues, maintain responsive support, and help keep IT assets and service processes organized across the enterprise.

What you'll do

• Respond to service requests and incidents
• diagnose and troubleshoot supported software, hardware, and infrastructure issues
• gather information and communicate by phone, email, and chat
• escalate complex issues and document tickets
• prioritize and categorize incidents
• provide progress updates
• track hardware and software through their lifecycle
• audit IT inventory
• support Windows, macOS, iOS, and iPadOS
• act as the local Service Desk contact
• collaborate on technology services and projects.

What we're looking for

Skills & competencies

it service desk specialist ii

charlotte nc

renuity

full-time

service desk

end-user support

windows

macos

ios

ipados

microsoft 365

ticketing

it asset inventory

Work arrangement

• Weekend coverage required

Why this role

The posting seeks 2–4+ years of IT experience and a technical degree in information systems, computer science, or a related field. Listed certifications include CompTIA A+, HDI-CSR, Azure Fundamentals (AZ-900), ITIL 4 Foundation, and HDI-SCA.

About the employer

Renuity is hiring for this role. Industry: Residential Remodelers. Sector: 23.