Customer Care Manager — State Farm Agent Team

Job overview

The Customer Care Manager role is onsite in Elkhorn, NE. The stated salary range is $35,000–$55,000 per year. Bouc Insurance and Financial Services serves its community by helping people protect what matters most. The manager oversees day-to-day service operations and coordinates customer interactions to support a positive customer experience. The role handles inquiries, account updates, billing questions, and policy reviews while tracking service metrics and supporting outreach.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach.

What we're looking for

Skills & competencies

customer care manager

customer service

insurance

account updates

billing inquiries

policy reviews

elkhorn ne

state farm agent

full-time

$35k–$55k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement
• paid time off
• parental leave
• training and development
• company parties.

Why this role

Applicants must be able to obtain applicable state insurance licenses.

About the employer

Maegan Bouc - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.