Guest Service Representative — 3 p.m.–11 p.m.

Job overview

The Guest Service Representative role is onsite in Louisville, KY, working 3 p.m.–11 p.m. Thursday through Sunday. Compensation is not specified. Kana Hotel Group aims to provide friendly service and value to hotel guests. The representative manages front-desk guest interactions and shift procedures, including check-in and checkout, payment processes, room-status updates, and guest inquiries. The role helps maintain a welcoming stay while supporting accurate daily operations.

What you'll do

• Greet guests and complete check-in and checkout
• follow cash and credit card procedures
• check room availability and expected departures
• update housekeeping room status
• balance department activity and complete cashier shift changes
• explain hotel promotions and amenities
• respond to guest inquiries and complaints
• document guest accidents
• work the stated Thursday–Sunday schedule.

What we're looking for

Skills & competencies

guest service representative

hotel front desk

guest check-in

guest checkout

louisville ky

kana hotel group

3 p.m.–11 p.m.

thursday–sunday

guest relations

cash and credit card procedures

hotel amenities

hospitality experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental coverage
• 401(k)
• earned wage access
• vacation and sick time
• holiday pay
• bonus opportunities
• brand-specific employee discounts
• long- and short-term disability
• life insurance.

About the employer

Kana Hotel Group is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.