Senior IT Operations & Service Delivery Manager

Job overview

Senior IT Operations & Service Delivery Manager is a hybrid role in Dallas, TX, currently requiring onsite attendance two days per week in 2026; the posting says this may increase to four or five days per week in 2027. Compensation is $65–$74 per hour. The assignment supports a financial-services client. The manager helps maintain business continuity by reducing technology-service and infrastructure disruptions. The role advocates for business needs, oversees service delivery and infrastructure projects, coordinates incident response and remediation, and supports disaster recovery and operational resilience.

What you'll do

• Act as a senior accountability and escalation point for technology services and incidents
• align remediation with enterprise standards
• advocate for business technology needs
• oversee infrastructure service delivery and projects
• manage project budgets, risks, and status
• coordinate disaster recovery planning and testing
• track resilience gaps and remediation.

What we're looking for

Skills & competencies

senior it operations manager

service delivery

dallas tx

hybrid

financial services

it infrastructure

business continuity

disaster recovery

operational resilience

itil

$65–$74/hr

contract assignment

Work arrangement

• Weekend coverage required

Why this role

Hybrid schedule currently requires two onsite days weekly in 2026, with a possible increase to four or five days weekly in 2027; contract assignment.

About the employer

SGA Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.