Client Service Specialist

Job overview

The Client Service Specialist role is hybrid in Draper, UT, with at least three in-office days each week; compensation is not specified. BambooHR builds a people intelligence platform intended to help people do great work. The specialist helps clients use BambooHR’s HR software by answering questions through phone, email, and chat, troubleshooting issues, and guiding users through product features. The role supports client satisfaction and retention while working with a service team.

What you'll do

• Provide client support by phone, email, and chat
• navigate BambooHR products to resolve client issues
• guide clients on performance management, time tracking, onboarding, and applicant tracking
• learn new features
• support customer retention and upselling
• complete training and scheduled phone and chat support.

What we're looking for

Skills & competencies

client service specialist

customer support

hr software

phone support

email support

chat support

hybrid

draper ut

bamboohr

full-time

monday–friday

9 am–6 pm

no nights or weekends

401(k) match

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, life, and disability insurance
• four weeks of vacation
• 12 company holidays
• parental leave
• volunteer time off
• 401(k) with up to 6% company match
• $2,000 paid vacation bonus
• EAP
• and tuition reimbursement.

Why this role

Hybrid Utah-based role requiring at least three office days weekly; training lasts approximately three to four weeks and includes at least six hours per day on the phone. The stated regular schedule is 9 a.m.–6 p.m., Monday–Friday, with no nights or weekends.

About the employer

BambooHR is hiring for this role. Industry: Software Publishers. Sector: 51.