Technical Support Engineer (Service Desk Engineer)

Job overview

The Technical Support Engineer (Service Desk Engineer) role follows a hybrid work model for candidates located near an office, combining remote work with required in-office days; the listing location is Englewood, CO. Compensation is not specified in the posting. GadellNet provides outsourced technical solutions to businesses. The engineer handles client support requests and manages tickets through resolution, helping maintain a strong client experience and efficient service desk operations. The role also contributes through team coordination, performance measures, and ongoing technical learning.

What you'll do

• Provide technical support by phone, email, and chat
• manage assigned tickets and keep them progressing toward resolution
• maintain calendar and time-entry records
• attend team meetings
• participate in an on-call rotation
• meet quarterly performance indicators
• pursue relevant technical certifications. The posting calls for experience with Windows, Microsoft 365, Active Directory, Windows Server, mobile devices, printers, Office, and basic networking.

What we're looking for

Skills & competencies

technical support engineer

service desk engineer

englewood co

gadellnet

hybrid work

monday–friday

8 a.m.–5 p.m. est

on-call rotation

microsoft 365

windows support

ticket management

client support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• paid time off including parental leave and volunteer time
• flexible work environment
• mental health services
• employee matching donation program
• 401(k) with employer matching.

Why this role

Monday–Friday, 8 a.m.–5 p.m. EST; hybrid work model for candidates near an office; on-call rotation; health, vision, and dental insurance; paid time off including parental and volunteer leave; 401(k) match.

About the employer

GadellNet is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.