National Account Customer Service Representative

Job overview

The National Account Customer Service Representative role is onsite in Canonsburg, PA, with a salary of $42,000–$45,000 per year. Compensation includes the stated salary range; the posting also mentions premier benefits. CentiMark is a commercial and industrial roofing company serving clients across more than 100 locations in the United States and Canada. This role provides a central point of contact for national account customers, coordinating roofing work orders and updates while working with field offices and internal account teams. It supports timely service, customer problem resolution, and follow-up on roofing quote opportunities.

What you'll do

• Receive and process roofing work orders
• provide customers with updates, estimated arrival times, and findings
• build customer relationships and collaborate with internal offices
• explain roofing needs based on field-office information
• address questions and concerns
• communicate with Account Managers, Sales Representatives, and management
• handle customer conversations by phone and email
• track quote opportunities in Salesforce and follow up for approvals.

What we're looking for

Skills & competencies

national account customer service

customer service representative

centimark

canonsburg pa

roofing work orders

national accounts

salesforce crm

customer relations

phone and email support

$42k–$45k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Two health insurance plans, including a no-cost core medical and dental plan
• vision
• employer-paid life and AD&D insurance
• traditional and Roth 401(k) with company match
• paid holidays and vacation
• employee stock ownership program
• flexible spending account
• referral bonuses
• growth opportunities.

Why this role

Supports national accounts across CentiMark’s U.S. and Canadian locations; roofing experience is preferred but not required.

About the employer

CentiMark Corporation is hiring for this role. Industry: Roofing Contractors. Sector: 23.