Client Consultant

Job overview

The Client Consultant role is onsite in Fort Worth, TX. Compensation is not specified. The position is part of Xpressdocs’ Client Services team, supporting clients seeking to simplify and strengthen their marketing efforts. The consultant handles customer requests across phone, email, and chat, aiming for accurate processing and first-call resolution. The role contributes to reliable client support and a positive customer experience.

What you'll do

• Handle calls, chats, and other customer requests politely and efficiently
• provide first-call resolution
• meet service levels
• document call information according to procedures
• follow up with customers when needed
• identify and resolve problems
• maintain composure with difficult customers
• and communicate professionally.

What we're looking for

Skills & competencies

client consultant

full-time

fort worth tx

xpressdocs

client services

contact center

customer support

phone support

email support

chat support

first-call resolution

microsoft office

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, disability, and life insurance
• 401(k) with company matching
• paid holidays, vacation, and personal time
• tuition reimbursement
• employee awards program.

Why this role

The company provides marketing technology and marketing materials; contact center experience of 1–5 years is listed as a qualification.

About the employer

XPRESSDOCS PARTNERS, LTD. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.